- How do I make my mortgage payment if I do not have my billing statement and envelope?
- Can I make my payment at a branch office of GreenPoint Mortgage or GreenPoint Bank?
- When will I receive a billing statement to include with my payment each month?
- Where do I get my User ID and Password for logging onto greenpointservice.com?
- Why is my account "Locked"?
- Is my loan number the same as my "account number"?
- How long does it take for my payment to be applied to my account?
- Can I pay additional principal payments online?
- Why can't I make my payment online?
- How do I cancel my e-Pay Web Registration?
- How do I obtain the amount required to pay my loan in full?
- How can I pay my own taxes and or insurance?
- My property has been damaged and the insurance company has issued a check made payable to me and GreenPoint. How do I cash the insurance claim check?
- How can I request a copy of my loan documents?
- How do I refinance my current loan?
- GreenPoint is collecting money each month for my property taxes. Do I need to mail the property tax bill to GreenPoint in order to pay my property taxes?
- GreenPoint is collecting money each month for my insurance premiums. Do I need to mail the insurance renewal notice to GreenPoint when the premium is due?
- Can I add or remove a name from my account?
- How do I obtain a subordination on my second mortgage?
- When will I receive my home equity line of credit (HELOC) check booklet?
- Why is my first line of credit payment amount greater than the estimate provided at closing?
- Do I have to pay the entire line of credit billed amount each month or can I make partial payments?
- Why has my home equity line of credit payment changed?
- What is my escrow account and why does it have a shortaqe / deficiency / surplus?
1. How do I make my mortgage payment if I do not have my billing statement and envelope?
- You can register at www.greenpointservice.com to submit your mortgage payment online
- You can make your payment by phone using our automated system for a fee of $10.00. Call us at 1-800-784-5566 and select the "pay by phone" option.
- Our customer service representatives are available to process your payment by phone for a fee of $15.00. Contact customer service at 1-800-784-5566
- You can mail a check. If you mail a check make sure your loan number, account number, account name and property address are listed on the check and send the payment to your nearest processing center:
GreenPoint Mortgage Funding, Inc.
Payment Processing Center
P.O. Box 1093
Branford, CT 06405-8093
GreenPoint Mortgage Funding, Inc.
Payment Processing Center
P.O. Box 79363
City of Industry, CA 91716-9363
2. Can I make my payment at a branch office of GreenPoint Mortgage or GreenPoint Bank?
All payments should be mailed to the address indicated on your monthly billing statement. Branch offices are not equipped to accept your mortgage payment.
3. When will I receive a billing statement to include with my payment each month?
If you are a First Mortgage customer you should receive your first bill approximately two weeks after the loan funding date. Our "bill on receipt" system will automatically produce your next bill when a payment is applied. Home Equity Line of Credit (HELOC) billing statements are generated monthly, you should receive your statement approximately two weeks prior to your due date.
4. Where do I get my User ID and Password for logging onto greenpointservice.com?
You are able to create your User ID and password. The user User ID should be at least 5 characters. The password should be at least 6 characters and must contain one alpha and one numeric field.
Example:
|
User ID: | charley |
| Password: | 2pets |
5. Why is my account "Locked"?
If you attempted to enter an incorrect password three times, your account will be locked. Please contact our customer service department at 1-800-784-5566 to have your account reset.
6. Is my loan number the same as my "account number"?
Yes.
7. How long does it take for my payment to be applied to my account?
If your payment is made online or over the telephone before 5:00 PM Eastern Time, it will be applied to your account the next business day. If you make your payment after 5:00 PM Eastern Time, the payment will be applied in two business days. If you mail your payment, it will be applied to your account within 24 business hours.
8. Can I pay additional principal payments online?
Yes, as long as your loan is current and your total transaction does not exceed $10,000. Simply select your payment option and enter the additional principal amount in the space provided on your online statement.
9. Why can't I make my payment online?
If you receive an error message such as "Try Again Later" or "Cannot Connect at This Time", either your service provider or our service provider is conducting routine maintenance on the site. This normally occurs in the very early hours of the morning. Please try again at a later time before contacting our office.
If you receive an error message such as "Your payment cannot be processed at this time. Please contact our office." Your account may have an internal stop and you should contact our office for additional information.
Please note, if you have a commercial loan, your payment cannot be processed online. Please contact our office at 1-800-784-5566.
10. How do I cancel my e-Pay Web Registration?
Please call GreenPoint Mortgage Customer Service at (800) 784-5566 to cancel your e-Pay Registration. Canceling your e-Pay Registration will re-activate paper statement delivery and result in a $5.00 fee per payment submitted via the www.greenpointservice.com Web site.
11. How do I obtain the amount required to pay my loan in full?
Payoff quotes can be requested by calling our customer service department at 800-784-5566, and are generally processed within 2-5 business days. Payoff quotes will be mailed as soon as processed. We are unable to provide verbal quotes. Quotes can be faxed for a minimal fee, which will be added to your final payoff amount. If your loan is flagged for a possible prepayment penalty or early termination fee, your mortgage file must be reviewed prior to issuing a quote. This process may take up to 5 business days. If your loan has this stipulation it will be stated in your Note, Deed or Rider.
12. How can I pay my own taxes and or insurance?
The payment of property taxes and insurance may be a condition of your loan documents and may not be eligible for deletion. Some states such as California, Minnesota, Illinois, and the District of Columbia require lenders to allow deletion of escrow accounts under certain conditions. Please feel free to contact our customer service department at 1-800-784-5566 to discuss your request.
If the check is $10,000.00 or less and your account is not past due, the check should be mailed to the following address or taken to a GreenPoint Bank branch office in New York. The check will be endorsed by GreenPoint Mortgage and returned to you within approximately 2 business days.
GreenPoint Mortgage
Attention Insurance Department
P.O. Box 84013
Columbus, GA 31908-4013
If the check is greater than $10,000.00, the check should be endorsed by you and mailed to our office at the address listed above. Our office will release a portion of the funds to you as the repairs are performed and the property is inspected for quality and completeness.
14. How can I request a copy of my loan documents?
Please send a written request along with a $10.00 processing fee for each document requested to the following address and allow approximately ten days for processing.
GreenPoint Mortgage
Attention Processing Department
P.O. Box 84013
Columbus, GA 31908-4013
15. How do I refinance my current loan?
Complete a Capital One Home Loans application online. If you prefer to speak with a loan consultant, call toll-free at 888-497-6278 or request a time for a loan professional to call you back.
GreenPoint Mortgage uses a tax service in order to obtain tax bills electronically. If we are unable to obtain your tax records electronically, we will write to you and request the bill. Please keep all tax bills for your records. Supplemental tax bills are not included in your escrow account. These bills should be paid by you directly to the taxing authority.
GreenPoint should be listed on your homeowners policy as the "mortgagee". The mortgagee clause should read:
GreenPoint Mortgage
Its successors and/or assigns
P.O. Box 80747
Atlanta, GA 30366
When your policy is up for renewal a bill will be mailed to the address listed in the mortgagee clause. GreenPoint will make your insurance payment once the bill is received. If your bill is not received, a notice will be mailed to you advising that proof of insurance is required. If you mail or fax proof of insurance, please verify our receipt of the information. If proof of insurance is not received, coverage will be placed by GreenPoint. This "force placed" coverage does not insure your personal belongings. IT MAY NOT COVER YOUR INTEREST IN THE PROPERTY OR INSURE AGAINST CLAIMS BY THIRD PARTIES. It is more expensive than conventional insurance.
Please fax renewal notices and bills to (678) 475-8600 or mail to the address listed above.
18. Can I add or remove a name from my account?
Please contact our office to see if your account is eligible for adding or removing a name from your account. Note that deleting a name from the billing statement, if approved, will not terminate that person's liability under the loan documents.
19. How do I obtain a subordination on my second mortgage?
Please contact our office at 1-800-784-5566 to see if your account is eligible for a subordination. If your loan is eligible, a letter advising of fees and requirements can be faxed or mailed to you at no charge.
20. When will I receive my home equity line of credit (HELOC) check booklet?
If you fully drew your credit line at closing, you will not receive a check booklet until subsequent payments have provided an available credit balance. If you did not take a full draw of your line of credit, we will mail you a check booklet 15 business days after closing.
21. Why is my first line of credit payment amount greater than the estimate provided at closing?
The estimate provided at closing was based on 30 days of interest. However, there may be more than 30 days between the funding date and the first payment date. Payment amounts vary depending on the number of days in the billing cycle.
Yes. You have to pay the full "Payment Amount Due" before the late payment date. In order to advance the due date on the line of credit account, you must pay the entire billed amount. Partial payments will not advance the due date and negative credit reporting may result.
23. Why has my home equity line of credit payment changed?
Most line of credit accounts have an initial rate that expires after an introductory period. The rate will change to Prime plus the margin stated in the Note after the introductory period is over. As Prime rate changes, your line of credit payment amount will change. Also, as you write checks on your account, or make payments on principal, your balance will increase or decrease. The fluctuation in the principal balance will cause your payment amount to change. Finally, the number of days in the billing cycle will also affect your bill amount.
24. What is my escrow account and why does it have a shortaqe / deficiency / surplus?
Your escrow account is maintained to pay all escrow (tax and/or insurance) bills associated with your home. These bills include property taxes paid to one or more entities as well as insurance, which may include mortgage insurance and flood insurance in addition to hazard insurance. GreenPoint Mortgage Funding, Inc. calculates your escrow deposit according to Federal guidelines set forth in the Real Estate Settlement Procedures Act Regulation X: Final Rule.
We use the amount of the most recently disbursed tax and/or insurance bills since the next year's bill amounts are usually not available until shortly before they are actually due. The sum of all your escrow obligations is divided by 12 to determine the monthly escrow deposit for the following 12 months.
In most states, the Final Rule also allows for the collection of a two-month cushion in order to prepare your escrow account for the increases in taxes and insurance as well as the possibility that a payment might be received late. Therefore, your escrow account balance should not drop below two months of escrow deposits (or the target balance).
If your account has a surplus of $50.00 or less, the surplus has been prorated in order to reduce your required monthly escrow deposit.
If your surplus is greater than $50.00, a refund was issued directly to you. Please note, the surplus has been subtracted from your projected escrow balance in order to project your history for the next 12 months.
If your account has a shortage, the shortage amount has been spread over a 12 month period and added to your monthly escrow deposit.
A shortage occurs when GreenPoint Mortgage Funding, Inc. has to pay more for the tax and/or insurance bills than what has been collected in your escrow account. The shortage is spread over 12 months, or you may choose to pay it in one lump sum. If you pay the shortage in one lump sum, your payment may still increase if your escrow bills for the current year increase. If you pay the shortage over 12 months, your payment increase is twofold; first, to cover the previous year's shortage, and second, to cover the higher escrow bills for the current year. We do not have control over the tax and/or insurance amounts billed to us. You may contact your taxing authority or insurance company if you have questions regarding the amounts billed.
A deficiency occurs when your escrow account has an insufficient or a negative balance and GreenPoint advances funds to pay escrow items when due.
The escrow analysis you receive in the mail is a recap of your escrow activity in order to demonstrate how your current escrow requirement was calculated. Please review the "actual" versus "projected" columns for differences. You may wish to keep these statements for your records, so in the future when you receive another analysis, you can compare one to the other. By comparing the statements, you can see what escrow items increased or decreased to have caused a payment change.
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